Refunds policy | Car rental in México | Alamo

Cancellation or Refund Policy

Any change in your reservation may be requested through our Call Center at 01 (800) 849 800 at least 12 hours prior to the reserved time; to request a cancellation or refund you must send an email to reembolsos@alamo.com.mx.

Reservations that have not been previously paid will have a tolerance period of 2 hours to pick up the car; after this period the reservation will be subject to availability, releasing Alamo Mexico from any responsibility.

Prepaid reservations will have a tolerance period of 6 hours to pick up the car; after this period the reservation will be subject to availability and in case of cancellation, the corresponding penalty percentages will be applied.

In the online prepayment mode at www.alamo.com.mx or through our Call Center, the name of the client that appears in the reservation must match the name of the credit card holder, official identification and valid driver's license presented at the time of picking up the car.

For all prepaid reservations that require a modification to the established date, the place where the car will be delivered must be notified at least 12 hours in advance. If the rental is greater, the difference of days in relation to the initial delivery date will be charged. If the rental is less or equal, only the reservation date will be changed and the difference will not be refunded.

If the reservation is not cancelled, a penalty equivalent to 1 day's rent will be charged.

The time to make the refund will depend on the time established by the bank selected by the client to cover the payment. For refunds where the payment has been made using the interest free months, Alamo will not be responsible for the cancellation of recurring charges, in that case the customer must make the appropriate arrangements with your bank.

The following are the reasons in which the reimbursement fee applies:



Reason Refund Commission
NOT HAVING A CREDIT CARD AT THE TIME OF MAKING THE RESERVATION OR NOT COMPLYING WITH ANY OF THE REQUIREMENTS FOR THE RESERVATION WHICH ARE ACCEPTED AT THE TIME OF CREATING THE RESERVATION VIA WEB. YES
NOT HAVING THE AMOUNT FOR WITHHOLDING
MODIFICATION TO BOOKING DATES
TRIP CANCELLATION
ANY ERROR IN THE QUOTATION MADE ON THE WEBSITE
PERSONAL REASONS
UNIT WAS NOT AVAILABLE NO

Below are the cancellation fees according to the anticipation time:



CANCELING 12 HOURS BEFORE THE RESERVED TIME
Payment Method Commission for Refund Commission for Refunds with Interest-Free Months Total Commission to generate Refund
Prepaid with NO Interest Free Months 10% or a Day of Rent N/A 10% or a Day of Rent
Prepaid WITH 3 Months Interest Free 10% or a Day of Rent 5% (10% or a Day of Rent) + 5%
Prepaid WITH 6 Months Interest Free 10% or a Day of Rent 7% (10% or a Day of Rent) + 7%
* The lower amount is charged
*% based on the total amount of the paid reservation


CANCELING WITH LESS THAN 12 HOURS BEFORE THE RESERVED TIME
Payment Method Commission for Refund Commission for Refunds with Interest-Free Months Total Commission to generate Refund
Prepaid with NO Interest Free Months 20% or a Day of Rent N/A 20% or a Day of Rent
Prepaid WITH 3 Months Interest Free 20% or a Day of Rent 5% (20% or a Day of Rent) + 5%
Prepaid WITH 6 Months Interest Free 20% or a Day of Rent 7% (20% or a Rental Day) + 7%
* The lower amount is charged
*% based on the total amount of the paid reservation

Any changes in your rental dates or cancellations are available to you by calling 800 849 8001 or through any of our official channels.

For more information we invite you to consult our rental policies and cancellation policies.

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