Cancellation or Refund Policy
Any change in your reservation may be requested through our Call Center at (800) 849 8001 at least 12 hours prior to the reserved time; to request a cancellation or refund you must send an email to reembolsos@alamo.com.mx.
Reservations that have not been previously paid will have a tolerance period of 2 hours to pick up the car; after this period the reservation will be subject to availability, releasing Alamo Mexico from any responsibility.
Pre paid reservations will have a tolerance period of 6 hours to pick up the car; after this period the reservation will be subject to availability and in case of cancellation, the corresponding penalty percentages will be applied.
In the online pre payment mode at www.alamo.com.mx or through our Call Center, the name of the client that appears in the reservation must match the name of the credit card holder, official identification and valid driver's license presented at the time of picking up the car.
For all Pre paid reservations that require a modification to the established date, the place where the car will be delivered must be notified at least 12 hours in advance. If the rental is greater, the difference of days in relation to the initial delivery date will be charged. If the rental is less or equal, only the reservation date will be changed and the difference will not be refunded.
If the reservation is not cancelled, a penalty equivalent to 1 day's rent will be charged.
The time to make the refund will depend on the time established by the bank selected by the client to cover the payment. For refunds where the payment has been made using the interest free months, Alamo will not be responsible for the cancellation of recurring charges, in that case the customer must make the appropriate arrangements with your bank.
The following are the reasons in which the reimbursement fee applies:
| Reason | Refund Commission |
|---|---|
| NOT HAVING A CREDIT CARD AT THE TIME OF MAKING THE RESERVATION OR NOT COMPLYING WITH ANY OF THE REQUIREMENTS FOR THE RESERVATION WHICH ARE ACCEPTED AT THE TIME OF CREATING THE RESERVATION VIA WEB. | YES |
| NOT HAVING THE AMOUNT FOR WITHHOLDING | |
| MODIFICATION TO BOOKING DATES | |
| TRIP CANCELLATION | |
| ANY ERROR IN THE QUOTATION MADE ON THE WEBSITE | |
| PERSONAL REASONS | |
| UNIT WAS NOT AVAILABLE | NO |
Below are the cancellation fees according to the anticipation time:
| CANCELING 12 HOURS BEFORE THE RESERVED TIME | |||
|---|---|---|---|
| Payment Method | Commission for Refund | Commission for Refunds with Interest-Free Months | Total Commission to generate Refund |
| Pre paid with NO Interest Free Months | 10% or a Day of Rent | N/A | 10% or a Day of Rent |
| Pre paid WITH 3 Months Interest Free | 10% or a Day of Rent | 5% | (10% or a Day of Rent) + 5% |
| Pre paid WITH 6 Months Interest Free | 10% or a Day of Rent | 7% | (10% or a Day of Rent) + 7% |
| * The lower amount is charged | |||
| *% based on the total amount of the paid reservation | |||
| CANCELING WITH LESS THAN 12 HOURS BEFORE THE RESERVED TIME | |||
|---|---|---|---|
| Payment Method | Commission for Refund | Commission for Refunds with Interest-Free Months | Total Commission to generate Refund |
| Pre paid with NO Interest Free Months | 20% or a Day of Rent | N/A | 20% or a Day of Rent |
| Pre paid WITH 3 Months Interest Free | 20% or a Day of Rent | 5% | (20% or a Day of Rent) + 5% |
| Pre paid WITH 6 Months Interest Free | 20% or a Day of Rent | 7% | (20% or a Rental Day) + 7% |
| * The lower amount is charged | |||
| *% based on the total amount of the paid reservation | |||
Any changes in your rental dates or cancellations are available to you by calling (800) 849 8001 or through any of our official channels.
For more information we invite you to consult our rental policies and cancellation policies.