Rent a car terms and conditions

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Renting Requirements

Everyone can rent a car if they have the next personal documents, which must prove as holders: driver’s license, official ID with photograph and signature, credit card (Visa, Master Card or American Express) and have, at least, 25 years old.


All clients must provide an official and valid ID, including foreign customers. Temporary permissions won’t be considered nor traffic tickets in case the license has been withdrawn.

Age Limits

Minimum accepted age is 21 years old and maximum age is 80 years old, as long as they have a valid driver’s license.

Minor Drivers

Drivers under the age of 25 are considered minors, so an additional amount of $450 MXN per day of rent will be charged. This charge is equivalent to additional coverage.


Chevrolet, Chrysler, Ford, Nissan, Volkswagen, Pontiac, Renault and Toyota. Please consider that it may vary depending on the locations.


The availability of stock will be immediate according to the stock each city has. Only special cars will remain under confirmation of the location.


All rates are handled in Mexican pesos, for operational matters.

Exchange Rate

The exchange rate applies to the date of the contract opening or what is established in the system in use.


I.V.A. is 16% in Mexico.

Additional Charges

Will be considered specials and, if it is the case, will be negotiated and confirmed in the location.


Reservations can be made up one hour in advance in all categories, other than those considered special, in which case the city will be asked for confirmation. Availability may vary.


In all cases, an official ID will be required. Passport or official ID are accepted, not driver’s license. For foreign customers, return ticket might be requested.


Guarantee deposits must be made with one of the following credit cards: Visa, Master Card, American Express. Charges may vary and credit card authorization may be requested to the customer.


American Express, Master Card, Visa, Prepaid coupons or responsive letter, in case it is an account with current agreement credit.

Cash Rents

Not allowed.

Prepaid Vouchers

In these days, there are some international accounts that ship off vouchers or electronic payments, which can be consulted in the Reservations department. Responsive letters, according to valid agreements, must be sent to the commercial management area in the corporation with the objective of follow the request and authorization.

Forms of Online Payment

Payment via web can be done through any of the following platforms:

- Bancomer - Openpay
- PayPal
- Mercado Pago

Any questions or clarifications call to 1 866 365 3530 with your reservation number at hand.

The reservation can be paid online with a credit or debit card, however, when picking up the car it will be necessary to present a valid credit card.

Driving Territory

The territory allowed to drive the units will be within Mexico, except for the spots that, for the territorial location, are able to allow passage under a policy of commercial convenience.


Driveway Assistance

Each of the rents gives an emergency number to support, solve and help the clients. You may also call 01-800-8498001

Maximum Rental Period

The maximum rental period in a contract will be 30 days and a renewal of a new contract must be made after this period or, in every case, a sufficient guarantee that proves the payment at the contract closing.

Additional Driver

Additional driver costs $132.50 MXN. Please be aware that, in the case of not notifying the existence of another driver, the insurance coverage will not be valid.

Baby Seats

Baby seat costs $129.50 MXN per rental day (demanded in some cities, so please ask at the rental moment).

Frequent Travelers

You may participate in some global programs of ALAMO USA (please ask at the rental moment).

Home Delivery and Reception

Home delivery and reception will be allowed and charge free in all cities. In the case of a remote or difficult access site, there may be an additional charge.

Fuel Policy

In the case of delivering the unit with less fuel, there is an extra charge for refill the fuel tank.

Drop off

Drop off will be allowed as along as the unit is returned in one of the Alamo office. Please consider that an additional charge per kilometer of return is required.

Accidents Protection (TPL)

This insurance is demanded and costs $414 MXN per day plus taxes.

Damage, Collision and Theft Insurance

Costs $20 USD and covers the damages caused by our unit.

Protection to the Deductible

Costs $230 MXN per day, additional to CDW purchase. This protects deductible payment caused by a car accident, whole unit theft and damage in ordinary conditions. Will not cover accidents caused by negligence, alcohol or drugs influence or extraordinary conditions. In every case, the client must do the paperwork required by the authority and the reports, directed to Alamo, to absolve the deductible. Does NOT cover burn marks, stains nor partial theft.

Warranty according to the category reserved

DA passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express®, MasterCard®, VISA®, Eurocard®
An authorization on the credit card in the amount from $700 to $1,200 plus the cost of the rental will be taken at the time of rental for Mini to Premium and $1300 to $1400 plus the cost of the rental for SUV and above. If customer declines Primary Liability Insurance (PLI), an additional authorization in the amount of $2,500 USD will be held on their credit card. This authorization amount may be used toward damages of vehicles or late charges.
Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, Discover® logo. Debit/Check cards are not accepted at this location.
Cash is not accepted at this location.