Refund policy

Any change or cancellation to your reservation can be requested through our Call Center by calling 01 (800) 849 8001 at least 12 hours before the reservation.

Reservations that have not been previously paid will have a 2 hour tolerance period to pick up the car. After the given time, the reservation will be subject to availability releasing Alamo from any responsibility.

Prepaid reservations will have a 6 hour tolerance period to pick up the car. After the given time, the reservation will be subject to availability. In case of being cancelled, the corresponding penalization percentages will be applied.**

With online prepayment through www.alamo.com.mx or our Call Center, the name of the client that appears on the reservation will have to coincide with the credit card holder, official ID and valid driver’s license presented on the counter.

For all reservations from prepayment, no matter the time of cancellation, the 3% of the rent cost will be charged corresponding the necessary comission to generate the refund.

This policy will be valid in cases where the client does not fulfill the rental requirements previously accepted at the moment of making a reservation by any of our channels.

If the cancellation is because of an attributable reason to Alamo México, the refund to the client will be fully made.

** In case of not cancelling your reservation or not doing so in the 12 hours before the reservation, the 100% of the payment will be charged to your credit card, corresponding to the time and mileage.